Communication is the transfer of information between people,
which usually results in an action.

• It involves a sender and one or more receivers.
• A message, which is transferred or shared between two or
  more people.
• It is a two-way process – the transfer of the
  message results in some kind of response.
• In Business, Communication involves the process that links managers with the execution of the basic and additional management tasks in order to achieve business objectives.

Benefits of effective business communication

• To contain costs
• To increase productivity
• To give moral support
• And to overcome obstacles in communication

NB: therefore effective communication takes place when the message the sender intends to send is received and understood by the receiver.

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